Brinker Capital at FSI OneVoice 2017 in San Francisco

Noreen D. BeamanNoreen D. Beaman, Chief Executive Officer

Brinker Capital is proud to be a Premier Sponsor of the Financial Services Institute’s OneVoice 2017 conference in San Francisco, California for the fourth year. This annual gathering provides meaningful education and networking opportunities for members of the independent broker-dealers we serve.

In this atmosphere of uncertainty and opportunity, a significant portion of this year’s agenda is focused on the DOL Fiduciary Rule and its implications to our business. As an industry, we are all facing challenges to address this new rule and need this opportunity to collaborate to find the best solutions for our businesses.

For 30 years, Brinker Capital has acted as an ERISA 3(38) fiduciary to serve in the best interests of our clients. Brinker Capital’s purpose since 1987 has been to implement the ideas of diversification through multi-asset class investing with a disciplined investment approach. By continually enhancing and applying these principles, we strive to deliver better outcomes for financial advisors and their clients.

Brinker Capital is pleased to be a part of a pre-conference workshop on Monday, January 23 that focuses on helping women advance leadership roles within our industry. We will also participate in session tracks that impact our business in the year ahead. On Tuesday, January 24 at 8:00 am, Roddy Marino, EVP of National Accounts and Distribution, will be on a panel discussing the impact of the DOL Fiduciary Rule on independent firms’ fee-based platforms. On Tuesday at 1:30 pm, Avery Cook, SVP of Managed Products and Solutions, will share insights on comprehensive due diligence practices for independent firms. And, as part of the CEO Track on Tuesday at 9:30 am, I will be moderating the “Shifting Sands of Revenue in a Post-DOL World” panel discussion with guests David Canter, EVP of Practice Management and Consulting at Fidelity Clearing & Custody Solutions, Lori Hardwick, COO of Pershing and Susan S. Krawczyk, Partner at Sutherland Asbill & Brennan LLP.

Follow FSI and the event on social media: @FSIwashington #OneVoice17

Thanks for the opportunity FSI, we’re looking forward to a great event!

FSI-open_v2

Brinker Capital at FSI OneVoice 2016 in Orlando

Noreen D. BeamanNoreen D. Beaman, Chief Executive Officer, Brinker Capital

For the third year, Brinker Capital is proud to be a Premier Sponsor of the Financial Services Institute and at the 2016 OneVoice conference in Orlando, Florida next week. This annual gathering is so valuable to us and our strategic partner firms by giving the opportunity to network and learn about the latest within our industry.

During the past few years, we have seen an evolution within the financial services industry. Advisors are now working with third-party providers who integrate their portfolios, practices and reporting. They are no longer simply just offering investment recommendations but changing the conversation with clients and how they deliver investment advice. In addition, they must keep abreast of regulatory changes that are happening within the industry and determine how their practices may be affected.

Brinker Capital understands these changes, and challenges, and is committed to creating a meaningful experience for both advisors and investors, regardless of how our products are accessed. To help our advisors, we work with industry leaders, law firms and custodians to identify how the latest fiduciary rule may impact their business and how we can best serve clients. We are focused on providing advisors with the tools, technology and resources to have more effective conversations with clients and help them embrace goals-based wealth management.

For nearly 30 years Brinker Capital has been committed to being the best strategic partner to financial advisors by bringing accountability, dependability and innovation to every aspect of our business. I am honored to be a part of this year’s Women are from Venus: The Changing Demographics of Women in the Industry and as Clients panel and look forward to an exciting discussion.

Looking forward to connecting with many of you in Orlando!

Brinker Capital, Inc., a Registered Investment Advisor

Educating Clients in the Search for Yield

Stuart Quint, Investment Insights PodcastStuart P. Quint, CFA, Senior Investment Manager and International Strategist

We were proud to be Premier Sponsors of this year’s Financial Services Institute’s OneVoice conference. We participated on multiple panels while there and had the opportunity to network and hear from many industry experts to learn about the latest within the industry.

I participated on the panel, Educating Clients in the Search for Yield, that addressed the issue of whether or not alternatives provide a legitimate and sustainable source of income. After a great discussion, we concluded that investors need to understand what they are buying and should consider these issues when doing their due diligence:

  • There is a variety of alternatives that come with lower (but not zero) correlation to traditional asset classes (equities and bonds) absolute return, real asset, BDC, private equity strategies have different return and risk profiles; liquid and illiquid structures.
  • It is important to be aware of the risk components within strategy: interest rate, credit, operational, funding risk.
  • Don’t stretch for promise of high yield as high yield is only one part of total return.

Click here to listen to the audio recording.

Brinker Capital at the FSI OneVoice 2015 Conference

Noreen D. BeamanNoreen D. Beaman, Chief Executive Officer, Brinker Capital

Brinker Capital is once again proud to be a Premier Sponsor of the Financial Services Institute (FSI) and the 2015 OneVoice conference in San Antonio, TX from January 26-28. OneVoice is the annual gathering of home office executives from independent financial services firms providing networking and education opportunities to learn about the latest within the industry.

I am honored that Brinker Capital has been selected to participate in multiple session at this year’s conference. On January 27, Brinker Capital Vice Chairman, John E. Coyne, III, will be a participant in the Using Alternatives in Investment Advisory Accounts panel; Brinker Capital Senior Investment Manager and International Strategist, Stuart P. Quint, III, will partake in the Educating Clients in the Search for Yield panel discussion, and I am personally excited to moderate the Recruiting Successes and Challenges panel discussion.

With a culture rooted in accountability, dependability and innovation, Brinker Capital has been committed to being the best strategic partner to financial advisors since 1987. This is why we feel that our partnership with firms such as FSI is so valuable and helps to make a difference in the financial advisor community.

We’re looking forward to another great conference hosted by the FSI and hope to see many of you there!

Brinker Capital, Inc., a Registered Investment Advisor

Tech Talk: Adding Value Through Technology

Brendan McConnellBrendan McConnell, Vice President, Business Administration

I recently participated on an advisor technology panel at the 2014 FSI OneVoice event in Washington, D.C. One of the topics of conversation highlighted the number of new technologies available and what technology an advisor should consider adopting. It starts with creating a solid technology foundation.

Financial services, not unlike most other industries, is a competitive landscape where it can be difficult to separate yourself from the pack, so to speak. There are a lot of skilled institutions and personnel promoting similar products and services. Embracing the right technology is one way to differentiate yourself. Adding technology to your practice can be disruptive, but a firm with the right appetite for change finds success in transforming the customer experience. Let’s look at a few tools and concepts you should start considering adding to your business.

Adopt a Customer Relationship Management (CRM) System
CRM systems are designed to help you manage your business more strategically and efficiently. They serve as the ecosystem where all relevant business data exists—from client contact information and account data, to prospect opportunities and service requests. Your CRM is the hub around which all other technology revolves. Most CRMs are now offered as cloud-based technology, giving you access anywhere on any mobile device and eliminating the need to support the technology infrastructure. The cloud delivery also makes CRM much more affordable. Use CRM systems to automate workflows and eliminate those time-consuming, manual procedures. Set up alerts so that you know when a new proposal is run or an account hits a specific threshold. Have emails proactively sent to your clients when a service case is completed or for an anniversary or birthday. Time is your most valued resource, add more of it through a properly implemented CRM system.

Adopt a CRM SystemIf you are currently using a CRM, your future technology choices should include an evaluation of integration with your system. Think of your CRM like a power strip that all other technology plugs into. This will provide you with a simplified infrastructure with one source and a single log in. If you are shopping for a CRM, take a look at your current core system, software, and platforms and find the CRM that will integrate best with your existing technology. If you follow this strategy it will eliminate the siloed technology approach, which often leads to inefficiencies.

Improve the Client Onboarding Process
As important as embracing technology is to your internal processes and procedures, it’s vital for enhancing the client experience. This is where you prove to the client that you add more value than simply serving their investment needs. A recent Fidelity RIA Benchmarking survey found that 77% of high-performing firms were focused on using technology to enhance the customer experience and satisfaction.

Client onboarding, for example, is an area worth the technological investment. Tools that allow for pre-population of forms, applications that allow secure, electronic signatures, using CRM data to customize templates—all of these enhancements create a unique and personal experience for the client. And we all know the adage “a happy customer is a loyal customer.” In addition, a paperless workflow technology can provide a tremendous amount of efficiency and process standardization that can help reduce resources required (time and money) and help eliminate mistakes.

Customization is KeyProvide Customizable Client Reports
What about the ongoing servicing of existing clients? Client reporting, much like the onboarding process, helps enhance and maintain successful relationships. Each one of your clients has an investing objective that is personal to them. You need to be able to provide them with a custom report that shows how they are measuring against their goals rather than trying to fit them into a predefined template. The one-size-fits-all model is no longer going to meet your clients’ expectations for the evolving world of goals-based investing.

The driver behind successful adoption of technology for any practice is internal participation. You must have buy-in within your organization or practice. Whether a one-man show or a team of 20, everyone has to commit in order to maintain a culture of innovation. With proper adoption of technology, enhanced client experience and satisfaction will be within reach.

Trust, but Verify

John CoyneJohn Coyne, Vice Chairman

I recently had the opportunity to participate in the 2014 FSI OneVoice conference in Washington, D.C. on a panel centered on issues related to both liquid and traditional alternative investments.  Our nation’s capital proved to be a great venue for the discussion as it called to mind the signature quote that Ronald Reagan used in his discussions with the Soviet Union, “Trust, but verify.”

As the former chief compliance officer here at Brinker Capital, I was impressed by the thoroughness of the due diligence process outlined by the audience of compliance gatekeepers during their discussions about the products circulating through their companies in both the liquid and illiquid space.  It was clear that while they maintain excellent relationships with their product sponsor partners (no, they do not treat them like the evil empire), they have really elevated their game, particularly in understanding the advisor/investor motivations in determining the appropriateness of a particular investment.  It is clear that many eyes are on the investment decision as it winds its way through the Broker/Dealer pipeline.

Financial Services InstituteFSI is providing the type of farsighted stewardship that recognizes that the product manufacturers, custodians, Broker/Dealer’s and the advisors must have a common communion around the needs of the client.  Events like the OneVoice conference demonstrate that their fostering and encouragement of an effective dialogue among all these parties creates the best potential for success.

Taking care of the client…the Gipper would be proud.

Brinker Capital at the Financial Services Institute OneVoice 2014 Conference

Noreen BeamanNoreen Beaman, Chief Executive Officer

In June, we announced Brinker Capital as a Premier Sponsor of the Financial Services Institute (FSI), a voice of independent financial services firms and independent financial advisors.  FSI’s mission is to ensure that all individuals have access to competent and affordable financial advice, products and services.

FSI’s OneVoice 2014 Conference kicks off next week in Washington, D.C. where Brinker Capital is proud to be a Premier Sponsor as well as a presenter.  OneVoice is FSI’s annual conference for the independent broker/dealer community to network and gain knowledge of the latest within the industry.

FSI OneVoice Conference 2014We are honored to have our Vice Chairman, John Coyne, chosen as a panelist for the Alternative Investment panel; our Vice President of Business Administration, Brendan McConnell, as a panelist to share insight on the latest technology tools to help advisors gain efficiencies; and behavioral finance expert, Dr. Daniel Crosby, as a presenter on understanding investor behavior.

This year’s conference promises to be a good one as FSI celebrates 10 years of advocacy for independent financial service advisors and firms.  We look forward to seeing many of you there!